Axton Robotics – Return Policy
Axton Robotics LLC Return & Exchange Policy
Company Details
Business Name: Axton Robotics LLC
Business Address: 10637 Scripps Summit Ct., San Diego, CA 92131, United States
Contact Information: [email protected] | +1 (844) 542-9866
Return Window and Eligibility
Axton Robotics LLC strives to provide high-quality automation products and accessories. If you are not satisfied with your purchase, returns are accepted under the following conditions:
Return Period: You must request a return within 7 calendar days of receiving your order.
Product Condition: Items must be in like-new condition. This means all original packaging, manuals, accessories, and protective materials must be intact, and the product must be free from signs of installation, damage, or wear.
Restocking Fee: All approved returns are subject to a 15 % restocking fee to cover inspection, testing, and repackaging costs.
Shipping Costs: Shipping charges are non-refundable. Customers are responsible for return shipping unless the return is due to our error or a defective product.
Exchange Policy
If the purchased item does not meet your needs, Axton Robotics LLC may approve an exchange subject to inventory availability. Exchange requests must meet these criteria:
Exchange Period: You must request an exchange within 14 calendar days of receiving your order. Exchanges outside of this window will not be accepted.
Pre-Approval Required: Exchanges require prior approval from our customer-service team. Please contact us at the email or phone number above to obtain an authorization and confirm that the desired replacement item is available.
Product Condition: Items must remain in like-new condition with all original packaging and accessories intact.
Return & Exchange Process
Contact Customer Service: Email [email protected] or call +1 (844) 542-9866 to request a return or exchange authorization. Provide your order number, the items you wish to return or exchange, and the reason for the request.
Obtain Return Authorization: Our support team will respond with a Return Merchandise Authorization (RMA) number or approval for exchange. Returns or exchanges without an RMA number will not be processed.
Prepare the Shipment: Carefully repackage the item in its original packaging. Include all accessories, manuals, and protective materials. Clearly write the RMA number on the outside of the return package.
Ship the Item: Return the item to the address listed above using a trackable shipping method. Customers are responsible for return shipping fees unless the item was defective or shipped in error.
Inspection and Refund/Exchange: Once the returned item is received, it will be inspected to confirm that it is in like-new condition. If approved, a refund minus the 15 % restocking fee will be issued to the original payment method, or the exchange item will be shipped.
Exceptions & Notes
Custom-built systems or special-order items may not be eligible for return or may carry different return terms. Our customer-service team will advise on specific items at the time of purchase.
Returns or exchanges requested beyond the stated 7-day (returns) or 14-day (exchanges) periods are not permitted.
Axton Robotics LLC reserves the right to refuse returns or exchanges that do not meet the above conditions.
For additional information, please refer to our Terms & Conditions and Privacy Policy or contact our customer-service team directly.